October 27, 2016
The responsibilities of importers do not stop after customs clearance and extend into consumer issues, in the same way as for Canadian manufacturers.
By law, all companies must inform Health Canada within two days of becoming aware of a health or safety incident related to a consumer product they manufacture, import, or sell. This serves as an early warning and detection of health or safety issues with the purpose of reducing the number of unsafe or potentially unsafe consumer products on the Canadian market.
The law covers a wide variety of consumer goods and includes children's toys and equipment, children's jewellery, textiles, household products, and sporting goods.
This form should be used to report incidents to Health Canada: Consumer Product Incident Report Form
Additional information can be found at the following links:
Guidance on Mandatory Incident Reporting under the Canada Consumer Product Safety Act - Section 14 Duties in the Event of an Incident
Quick Reference Guide - Canada Consumer Product Safety Act
Information for Retailers - Canada Consumer Product Safety Act